Waltham has hired Cataldo Ambulance Service for its emergency medical response services, according to a press release from the company.
Cataldo will replace American Medical Response, which had been servicing the city. Cataldo's three-year contract will begin on Feb. 10, according to the press release.
Mayor Jeanette McCarthy told Waltham Patch said she awarded the new contract after giving AMR time to resolve internal labor issues and payment issues. The news comes amidst reports of trouble for AMR.
According to the Boston Herald, AMR has claimed that Blue Cross Blue Shield has been reimbursing patients for services instead of the ambulance carrier. As a result, AMR has been forced to layoff workers, according to the Herald.
McCarthy said she was not dissatisfied with AMR's service, but was forced to make the switch.
"It's apparent to me [AMR's issues] aren't easily resolved," McCarthy said. "I have to think about what the citizens of Waltham need."
AMR, Catalado and the Waltham Fire Department have held meetings recently to ensure a smooth 45-day transition period, according to McCarthy.
Cataldo, in a statement, said it was proud be Waltham's new provider.
"We are extremely excited to have been selected by the leadership in the City of Waltham to provide EMS Services for their residents. The honor of being selected to provide this service is a great testament to the professionalism and quality of patient care provided by our EMT’s and Paramedics in the field. We are very thankful to Mayor McCarthy for her leadership throughout the process and look forward to providing the citizens of Waltham with top notch EMS services for years to come," said Vice President of Cataldo Ambulance Services Dennis Cataldo.