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Mayor: Better Trash Pickup Notification on The Way

Some residents were annoyed about poor notification on whether trash would be picked up.

In the wake of some residents left wondering about trash pickup during Hurricane Sandy Monday, Oct. 29, Waltham Mayor Jeanette McCarthy has pledged to improve when the city notifies residents of trash pickup plans. 

McCarthy, in an interview with Waltham Patch, said she planned to have residents notified whether the trash will be picked up or not during emergency situatuons. Prior to Hurricane Sandy, McCarthy said the city only notified residents if Capitol Waste, the city's trash hauler, made any changes to their pickup plans.

"My first responsibility as mayor is to make sure alll my departments are ready for an emergency," she said. "The second thing is to get that message out."

The mayor's comments came after a flurry of criticism on Twitter about the lack of notification, until 6:57 a.m. on Oct. 29, about whether the trash would be picked up. 

"Mayor should be embarrassed at lack of communication. almost no one had garbage out Myrtle/Newton [streets]," Twitter user @lil_bit_special. 

When asked whether she would support more frequent distribution of information on social media platforms, she said that each city department is in charge of submitting updates to the 911 dispatch center, where either the Waltham Police, Fire or emergency departments distribute the information on their social media accounts. 

City Councilor Robert Logan has previously filed council resolutions to improve the city's use of social media.

Waltham Citizen October 30, 2012 at 02:20 PM
This is a ridiculous complaint, why would anyone expect to be notified that services were NOT cancelled? Especially someone who supposedly (according to their Twitter profile) lives in Springfield? I would be upset as a taxpayer if elected officials spent time pandering to these idiots. If people were really concerned, pick up the phone and call the city. Or keep your trash inside and wait a week. Use COMMON SENSE and don't spend time complaining about nonsense when there are others in the city with actual problems that need assistance.
Ryan Grannan-Doll (Editor) October 30, 2012 at 04:41 PM
Waltham Citizen, I fielded many inquiries from people as to whether trash service would proceed on schedule, which indicates a fair amount of people were wondering.
Jason Wichern October 31, 2012 at 02:07 AM
Im glad the mayor will step up the notifications. While Im sure some are wondering why we need to be notified, all one needed to do was drive around a neighborhood with monday garbage pickup and see nearly 70% of the residents didnt put their trash out due to the impending storm and the state of emergency declared in Mass and everything being closed. While missing 1 week of garbage isnt the end of the world, a taxpayer should expect some sort of notification when there is a major storm occurring. Newton was able to spread the word quite early on Sunday. In this day with so much technology it shouldnt be a question that we're notified.
Jason Wichern October 31, 2012 at 02:13 AM
I live in Waltham. Whats listed on my twitter account is for fun, and not for where i live. I asked Mr Logan, who tried calling and was unable to get a response. Why call city hall? To continue to not get an answer? When a state of emergency is declared, I expect to hear from the city about schools, any parking restrictions, garbage, and any other municipal functions. To call me an idiot because I want an answer to something i pay taxes for is over the line. And Mr Citizen. I was one of those who had REAL problems. But my other problem would have been solved before my REAL problems began. A simple message from the city takes no time, costs nothing, and shows the citizens that our elected officials actually care about the issues and problems of their citizens.

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