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Meet the Business Owner: Rogers Pharmacy

Rogers Pharmacy is celebrating its 75th anniversary in Waltham this year. Owner Jon Cincotta talks about what it's like to run the business.

Business: , 923 Main St. Owner: Jon Cincotta

When did the pharmacy first open: July, 1936

Why did it open in Waltham instead of another town?:  “I’m not sure.  There used to be 27 [independent] drug stores in Waltham, but now we’re the only one left.”

How many employees do you have?:We have four full-timers, six part-time, and two delivery guys.”

What are the challenges of running a business?:Our biggest challenge is insurance companies. Trying to cut cost and the mail orders. Before it was a huge price difference, and now we’re finding it’s swinging the other way around with mail orders, so I’d say mail orders and insurance companies.”

What is your favorite part of running a business?:It’s the personal relationship we build with the customers. I think we’re open with our customers. We know the families. I’ve been here for 17 years, and you get to know all the people on a personal level.”

How did you get into the business?: “I started working here my sophomore year of high school, and have worked here since then.  I like it here.”

Would you say your business has been successful?:We’ve had continued growth over the past few years. We’re fortunate to have consistent business, so yes, I think we’ve been successful.”

What do you enjoy about this business?: “I like coming to work everyday. In our business, we’re helping people. I like helping people get better, and as long as we know they’re happy, we’re happy.”

What is an average day like for you?:Seeing people first thing in the morning or filling prescriptions at night, it’s a busy day. You need to keep ahead of everything. It’s a day-to-day thing. Some days you think you can fill 400 prescriptions and you only get to 200. Other days it’s vice-versa. It’s hit or miss.”

Do you have plans to expand?:Ideally, we want to expand this store. There’s a nail salon next door, and the previous owner owns both stores. It would be cool to have a soda fountain and offer more than medicine. We want to expand to different levels.”

Twitter: @RogersRxWaltham, Facebook Page

jeanette curnyn August 15, 2011 at 11:39 AM
Amazing fact, there were once 27 independent drug stores in Waltham...Wow! I'm afraid we go the mail order route now, but try to visit Rogers for other needs...A soda fountain sounds wonderful! I remember seeing the remnants of them in drug stores in my youth.
Ryan Grannan-Doll (Editor) August 15, 2011 at 03:53 PM
@Jeanette Wow, interesting face about 27 independent drug stores! Thanks for leaving that.
Beverly August 15, 2011 at 06:01 PM
I've been a customer of Rogers Pharmacy for about 20 years. The personalized service I get from everyone employed there is fantastic and not generally available at chain pharmacies and mail order companies. I have watched Jon evolve from a high school student, to a husband, father and now a business owner. As with all the employees at Rogers Pharmacy, Jon always impressed me with his dedication and kindness. Beverly Russo

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