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Does Waltham Pay for Pothole Damage?

Save this story in case your car strikes a Waltham pothole.

File photo
File photo

Have you damaged your car by hitting a pothole in Waltham lately? 

If you have, keep reading. If you have not, save this story. 

Drivers that strike potholes in Waltham may file for reimbursements for damage incurred by potholes in Waltham, according to City Clerk Russ Malone. 

To file a claim: Write up a description of the damage along with the location of the pothole. If possible, include a photo of the damage and the pothole. Drivers must file the claim within 30 days of the damage incident. File the materials with the City Clerk's office at Waltham City Hall, 610 Main St. 

According to the Law Department, there is no guarantee the city will pay the claim. 

Once filed, the claims are sent to the city's Law Department, Malone said. 

"They don't jump on them right away," Malone said.


Julie Eagan January 10, 2014 at 03:57 PM
Good to know. RIP Hub Cap Sincerely, Your owner (me)
Jeremy Krantz January 10, 2014 at 04:05 PM
Speaking of potholes, have you seen the state of Bear Hill Road/Second ave? Near CostCo? That road has been littered with pothole for years. They really need to fix it, it's horrendous.
nlb16 January 10, 2014 at 04:17 PM
My rear left tire popped on bear hill road just Wednesday. I'll definately try to get reimbursed. $240 later...
Alice H January 10, 2014 at 05:14 PM
You can report potholes online or by calling the Streets Dept. They fix them pretty quickly. I called about some really deep ones on Warren and they were fixed that afternoon.
Aly January 10, 2014 at 05:40 PM
I noticed those! Thanks for calling them in! I always thought calling in potholes was one of those things where they'd be like, "Yeah. Uh huh. Uh huh" and promptly ignore it. I'd swear Belmont leaves them on purpose to control speed... Watertown is pretty good about it, but I've never heard of it being addressed that same day... Good to know Waltham responds.
Raj January 11, 2014 at 12:19 PM
kudos to the CPW for taking care of the craters on Lyman this week. They were bad and filled relatively quickly.
Tim H January 11, 2014 at 08:08 PM
There is a smartphone app to report issues -- Pothole Alert 311. I don't know if Waltham is a supported town. It seems like a good way to make it easier for citizens to report issues. (Boston has their own app as well called Citizens Connect.) For it to work, it sounds like the town needs support 311 calls at a minimum. I don't know if there are other requirements.
Walthamguy January 11, 2014 at 10:41 PM
Ryan, FYI I tried the link but I got a "can't connect to www.­iworq.­net" message from Google... Perhaps their website may just be down over the weekend... Anyhow, thanks for providing such helpful information!
Ryan Grannan-Doll (Editor) January 11, 2014 at 10:58 PM
You are welcome, Walthamguy. The alternative is to call Public Works at 781-314-3800.
Ryan Grannan-Doll (Editor) January 11, 2014 at 11:08 PM
@Tim H, Waltham does not use that app. You can report them here. http://www.iworq.net/iworq/Web/Request.asp?cityid=426&fid=700
Tim H January 12, 2014 at 08:17 AM
@Ryan, Thanks. The phone number and link should be helpful for residents. If apps were supported, it would make it easier for commuters driving through Waltham to report them. Using GPS from phone, the location could be pinpointed including identifying the town the problem resides in... and send the alert to the appropriate town. An example are potholes often on Warren/Belmont Sts on the Waltham/Watertown line. It can be easy to call the wrong town to fix the problem. Just thoughts for those who might read this and have the power to add this support.
Bill L January 12, 2014 at 10:23 AM
Of course they don't "jump on them right away", we are only THE TAXPAYER. If they were good lawyers, they would not be working for Waltham where they can do what they want and move so slow it's scary. Not to mention Malone, how is your 110K a year for doing the same thing every year, nice work. Our taxes grow every year, the council holds up development, our infrastructure is falling apart, but hey , let's ignore everything.....
Ryan Grannan-Doll (Editor) January 12, 2014 at 06:04 PM
@Bill L, In fairness bill, COUNTLESS government items are sent to the Law Department.
Sam Siesta January 12, 2014 at 06:51 PM
Could you please publish the City Ordinance that covers for re-imbursement for damages caused by Pot Holes. Thank you
Ryan Grannan-Doll (Editor) January 12, 2014 at 06:58 PM
I don't know if there is one. Here is the link to the city ordinances. http://www.ecode360.com/WA1697
Waltham Man January 13, 2014 at 11:39 AM
If: 1. This city would paved the roads as they should and fix these potholes CORRECTLY, there wouldn't be so many potholes to begin with. 2. If we once and for all stop the abuse of Waltham roads by heavy trucks who CROSS OUR CITY to neighboring city, our roads might be in a better shape. Waltham is the truck-whore of this area. Everyone is crossing through our city. Absolutely insane. Then the citizens of Waltham are left to deal with these shitty roads and also pay for it.
Diane walsh January 14, 2014 at 02:19 PM
I agree that the roads in Waltham need a lot of attention. Private ways are really suffering. Graymore Road is among the worst, however, the City can't do anything because it is a private way. I am not sure how a street can be classified as a private way when everyone is allowed to use it. I don't live there, but I use it almost every day. I don't think it's fair for the people who live on that street to have to pay to have it repaired. The City plows it, but they won't fix the potholes? This makes no sense and it is an issue the Law Dept. should put on its next agenda meeting. According to what I know, the residents of a private way must petition the City to resolve the problems. It's all such a waste of time and resources and in the meantime, your car takes a beating when you use that road. The alternative is to go out of your way to avoid using it but with the traffic in Waltham, who can take the time?
Jason Bilsky January 16, 2014 at 01:49 PM
Gee, I wish I'd known that about 8 months ago when I blew a shock from hitting a pothole on School street.

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